Participating in Workplace Communication – Self Check 1.1

What is active listening?

Which question encourages detailed answers?

Observation skills include:

Feedback loops help to:

Which is NOT part of active listening?

Communication sources include verbal and written forms.

Electronic communication is not used in workplaces.

Communication helps transfer information.

All communication must be verbal.

Workplace communication includes digital tools.

Process of gathering information = ______

Asking clear questions = ______

Observing non-verbal cues = ______

Confirming understanding = ______

Checking accuracy of data = ______